The Ground Staff Training program is designed to prepare candidates for exciting career opportunities in the aviation industry. This course focuses on airport operations, passenger handling, safety procedures, and customer service skills required to ensure smooth airport functioning.
Students will gain practical knowledge and industry-relevant skills to handle check-in procedures, baggage handling, boarding processes, and passenger assistance. With a strong emphasis on communication and professionalism, this course equips learners to work confidently in domestic and international airports.
What you will learn
- Passenger services: check-in, boarding, special assistance and handling irregular operations such as delays and cancellations.
- Reservations and ticketing: fares, airline codes and how reservation systems work.
- Baggage handling: allowances, dangerous goods awareness and lost-baggage procedures.
- Ramp operations: aircraft turnaround, ground equipment and ramp safety.
- Communication and grooming: customer service skills, English communication and professional presentation.
Career opportunities
Ground staff work for airlines, airports and ground handling agencies as customer service agents, check-in executives, ramp agents, baggage supervisors and cargo assistants. It is often the fastest way to start an aviation career.
Who should apply
Students who enjoy helping people, can work in shifts and want an entry into the airline and airport industry.
Admissions and enquiries
For eligibility, duration, fees and the next batch dates, call +91 96000 04836, email aviation@drmgrdu.ac.in or use our contact form. You can also explore the full list of programs offered or try the free aviation skill test.